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Computer telephony integration
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231	sponsor spotlight / novHow to Improve Agent Performance in Three Easy Steps by Rachel Miller, Customer Service Professional, Impact Learning Systems Add to Reading List Source URL: www.impactlearning.com Language: English - Date: 2011-11-08 16:39:17 Management Computer telephony integration Telephony Human resource management Call centre Customer experience Workforce management Performance improvement Marketing Business Customer experience management
232	Navy Federal Credit Union Noble Success Story Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2014-06-06 12:30:44 Computer telephony integration Electronics Dialer Interactive voice response Avaya Business telephone system Call centre Telephony Electronic engineering Noble Systems Corporation
233	PHILIPPINES CUSTOMER ENGAGEMENT SOLUTIONS Offshore Delivery, Onshore Quality. CUSTOMER ENGAGEMENT, OPTIMISED. Add to Reading List Source URL: d1vn1ujystjd35.cloudfront.net Language: English - Date: 2013-04-17 21:20:38 Call centre Computer telephony integration Telephony Customer experience SPi Global Customer engagement Service 24/7 Customer Marketing Business Customer experience management
234	Citel helps well known Belgian educational institute migrate to VoIP SIP enabling existing handsets saves time and money and eases shift to VoIP for educational institute Add to Reading List Source URL: www.citel.com Language: English - Date: 2014-03-17 20:06:36 Electronics Videotelephony Computer telephony integration Telephone VoIP Adapter VoIP phone Business telephone system Asterisk IP PBX Analog telephone adapter Telephony Voice over IP Electronic engineering
235	Citel. The VoIP Migration Company™ Citel Technologies, Inc. Announces 48vDC Power Supply Version of its Portico™ TVA™ for Use in Hosted IP Telephony. Add to Reading List Source URL: www.citel.com Language: English - Date: 2014-03-17 20:05:46 Voice over IP Computer telephony integration VoIP phone Business telephone system Centrex Softswitch Telephone VoIP Adapter Telephony Telephone exchanges Electronic engineering
236	Microsoft Word - Central Office TVA-P Press Release.rtf Add to Reading List Source URL: www.citel.com Language: English - Date: 2014-03-17 20:05:46 Electronics Telephone exchanges Telephone VoIP Adapter Videotelephony Computer telephony integration Centrex Business telephone system VoIP phone Telephony Voice over IP Electronic engineering
237	Digital Voice Logging Systems ComTek’s Digital Voice Logging Systems are the most scalable and open systems provided within the industry. With MORE than 50,000 hours of hard disk voice storage available, ComTek’s Di Add to Reading List Source URL: www.comtek-intl.com Language: English - Date: 2004-07-04 10:37:27 Technology Recorders Voice logging Call centre Voice over IP Sound recording and reproduction Business telephone system Call-recording software Electronic engineering Telephony Computer telephony integration
238	Paper Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script by Add to Reading List Source URL: www.tilburguniversity.edu Language: English - Date: 2015-01-26 04:21:22 Computer telephony integration Telephony Scientific management Selling Business Sales Call centre
239	Working together The Networked Expert: Enhancing Service in an Age of Advice Seeking Author: Dr Nicola J. Millard (BT) with thanks to Clive Grinyer (Cisco) Add to Reading List Source URL: www.btexpedite.com Language: English Electronic commerce Call centre Computer telephony integration Customer experience Customer relationship management Customer service training Customer service Online shopping Selling Marketing Customer experience management Business
240	Citel. The VoIP Migration Company™ For Immediate Release Add to Reading List Source URL: www.citel.com Language: English - Date: 2014-03-17 20:06:20 Electronics Voice over IP Computer telephony integration Broadband VoIP phone Business telephone system Unified communications Telephony Electronic engineering Videotelephony

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